Operational Support

An operational support is a process used by companies to provide monitoring, controlling, analyzing and managing of computer-related business needs. This includes:
    • Analysis and resolution of user requests or reported issues
    • Active and articulated communication with support or direct supervisors
    • Creation of incidents and escalation
    • Track of time and progress; reports to managers
    • Learn business and technical aspects of all client systems
    • Troubleshoot issues or user actions on client systems
    • Retrieve data and perform Extract-Transform-Load (ETL) operations
    • Run processes or other operations by schedule
    • Automate manual operations with scripts
    • Write SQL queries to extract data and generate reports
    • Read and analyze log files
    • Installation and configuration of basic applications and systems
    • Create documentation (Confluence, Wiki) and build knowledge base
    • Educate other engineers